Troubleshooting
Device not reporting or updating
possible causes: tampering, wiring problem, sim card failure, device failureSometimes a devices will stop reporting or updating, either intermittently, or permanently. First thing you'll have to do is find out how long ago, and then look at the history to see if there is any indication that a fuse has blown or something else.
Towing
When a device reports towing, its reporting this because it is sensing motion or movement, it has calculated it has moved from the last place the ignition was turned off. If you are seeing a lot of towing, it can be caused by a few factors relating to a less than ideal installation.
Power disconnect
Coming soon
Vehicle route is not smooth
Coming soon
Moving: no ignition detected
Coming soon
LED Indications
GPS Police products have two LEDs for diagnostics:
- A green led for the Unit and GPS status
- A red led for the cellular modem's status
Green LED
Compatible with: Ping, Echo, Link, SafeLink
The green LED (unit/GPS status) has the following blink patterns:
| On duration | Off duration | Status |
|---|---|---|
| 10ms | 20 seconds | GPS is turned off or no main power |
| 100ms | 4 seconds | GPS is turned on, with a valid position |
| 100ms | 400ms | GPS is turned on, no position |
| Always on | - | GPS is turned on, no communication with GPS |
Red LED
Compatible with: Ping, Echo, Link, SafeLink
The red led (cellular modem status) has the following blink patterns:
| On duration | Off duration | Status |
|---|---|---|
| - | Always off | Unit has no power, modem is off, SIM card not inserted |
| 100ms | 10 seconds | Unit is in low power consumption mode, modem still on |
| 100ms | 4 seconds | Unit is connected to network |
| 100ms | 1 second | Unit is connecting to network |
| Always on | - | Modem is connected to server |