Verify installation

You can check the installation by going to our online GPS Installer service and entering the 16-digit IMEI in the search field. This online tool will respond with basic info of the device and the last reported event/data. If you experience problems or have questions about what you find using this tool, call us. +1 (877) 411-1110

You'll need to be able to Sign into HQ in order to perform this step.

*LINK/PING use a GNSS (GPS) receiver to “know” its location. A GNSS antenna inside the device is used to acquire the GPS signals. The quality of the installation and location of the antenna will affect how well LINK can perform. Are you wondering how to measure the quality of a GPS fix in an installation? LINK sends mini-reports on the quality of the GPS fix constantly, and we store and visualize that information for you in the Accounts section of your HQ account. Heres how you can check:

Sign in to HQ with an account privilege level user.

1. Click on the Account > Vehicles button
2. You'll then see some diagnostic averages and other details related to the quality of the installation. In columns moving from left to right:
   • Vehicle / Driver
     • Edit/Update the name of the vehicle to reflect the actual vehicle details.
     • Assign a driver (if your drivers drive the same vehicle each day).
   • Device
     • Check that the device has “connected” in the last few hours since the install. If it hasn't, turn the ignition ON and/or drive the vehicle around the block.
   • Airtime
     • Make sure that we have your device assigned the correct profile (Link) to what you wanted and purchased. All the hardware is the same, it's only the programming (profile) that is different. We can change the profile of any device over-the-air.
     • Make sure that we have the correct amount of pre-paid Airtime assigned to that device.
   • Diagnostics
     • Diagnostic averages
       • GPS validity: this percentage should be above 95% if the vehicle is being driven daily. If it is below 95%, inspect the quality of the location of the device under the dash.
       • Satellite reception: this percentage should be above 95% if the vehicle is being driven daily. If it is below 95%, inspect the quality of the location of the device under the dash.
       • Cellular reception

In cases where you see a vast majority (or all) of invalid GPS fixes a repair is required. Common causes of invalid GPS fixes are:

• Metal covering the antenna.
• Metal dash
• Metallic film on windows
• Antenna has been disconnected/cut
• Metal clipboards on top of the antenna location